Welcome to the Ibizasoundcards.com online help pages.

Our web master will receive all requests, however, for faster service we have provided answers to some of the most frequently asked questions.

I have changed my e-mail address

No problem! Just log onto the Members area with your original username and password and click on the My Details link in the top right corner of the page. This will bring you to a page where you can change your email address. Once the update is made, you can hit submit and the information will be automatically updated in our database.

If a card recipient has changed their email address after you’ve scheduled the card to be delivered, but before it was sent, you will need to resend the card using the new email address.

I have forgotten my password

If you are a member, and you’ve forgotten your password, click here. You will be asked to enter your email address and your password will then be emailed to you.

I am unable to view or preview one of your cards

In order to view an Ibiza Sound Card it is recommended that you have a broadband connection. Because of the multimedia nature of our cards, we utilize Flash technology to give you the best experience, therefore you must have the Flash browser plugin to view these cards. To download the latest FREE version of Flash, click here.

Also, many browsers may have popup blocking enabled. In order to view our cards, you must configure your browser to allow popups from ibizasoundcards.com

I sent a card but it was never received

The most common reason for this is that the email address of the recipient was either not accurate or was not valid. First, try sending the card again to ensure the email address was correct. If the card still did not reach the recipient, it may have been erroneously filtered as spam. Please see our information on Spam Filters.

I sent a card but I received a notice saying it could not be delivered

This is a notification from our servers that the email has bounced back due to any number of reasons. The email address may not be accurate or valid, the recipients mail server may be down, etc.

First, please recheck the email address. If you believe it to be accurate and valid, please try resending the card. If you continue to have difficulty, please email our webmaster.

I sent a card to the wrong address-how do I cancel or re-send it?

Unfortunately, our system cannot recognize when a member enters the wrong email address if it is in a valid email format. The system will send the card immediately. If the email address does not exist, the card will be bounced back anyway as undeliverable. In order to send the card to the correct address, you will need to go through the send process again.

If you have scheduled the card to be delivered at a later date, we may be able to intervene and delete the card from our system but we cannot guarantee it. Contact our webmaster if you have scheduled a card for a future date and would like to see if we can delete it. If you have chosen to have it delivered immediately, we will not be able to delete the card.

If you are still having a problem please send an email to our webmaster.

Send an email to Pamela.